FAQs
Are CalmSprout products physical or digital?
All CalmSprout products are digital-only products.
No physical items are sold or shipped.
How are digital products delivered?
Upon successful completion of your purchase, you will receive an email containing a secure download link to access your digital files.
It is the customer’s responsibility to ensure that the email address entered at checkout is correct.
What file formats are used?
CalmSprout digital products are delivered in PDF format, which is compatible with most devices, including computers, tablets, and smartphones.
How do I download my files?
To download your files:
Open the delivery email sent after purchase
Click the provided download link
Save the file to your device
If the email does not appear, please check spam, junk, or promotions folders.
What is your refund and returns policy?
Due to the nature of digital products, all sales are final.
Once a digital file has been delivered or made available for download, no refunds, returns, or exchanges will be provided under any circumstances.
By completing a purchase, you acknowledge and agree to this policy.
What if I experience technical issues with my download?
If you encounter technical difficulties accessing your purchased files, please contact us for assistance. We will make reasonable efforts to ensure you receive access to the files you purchased.
This does not constitute grounds for a refund.
How may CalmSprout digital products be used?
All CalmSprout digital products are licensed for personal use only.
You may:
Download and store the files on your personal devices
Print copies for use within your household
You may not:
Share, distribute, resell, sublicense, or reproduce the content for commercial purposes
Upload files to public or private sharing platforms
Distribute files outside of your household
Unauthorized use is strictly prohibited.
Are CalmSprout resources medical or therapeutic services?
No. CalmSprout content is educational in nature only.
It is not intended to diagnose, treat, cure, or prevent any medical or mental health condition, nor is it a substitute for professional advice or services.
Changes to products and policies
CalmSprout reserves the right to update, modify, or discontinue products, content, or policies at any time without prior notice.
Contact
If you have questions regarding your purchase or access to your digital files, please contact us using the email provided:
Info@CalmSprout.co.uk